Chat app to bring fans close to Islanders

Article posted by Coliseum, October 24^th, 2022

Image: NHL, New York Islanders & GameOn

The National Hockey League (NHL) team New York Islanders (US) and GameOn Technology, the developers of the industry leading conversational artificial intelligence (AI) experience, announced recently that the official team chat application is now available on Facebook Messenger ahead of the franchise’s 50^th anniversary season. The service allows Islanders fans to chat realtime with the team, getting news and insights directly from the source.

‘NHL New York Islanders’ stated that this new application is fully customizable and gives fans the ability to take actions including getting the latest scores, updates on schedules and even tracking their favorite players, receiving endless combinations of custom highlights, and news. Fans can also explore the new, state-of- the-art UBS Arena including gaining insights into the overall experience along with premium suites and club seating.

The New York Islanders are a professional ice hockey team based in Elmont, New York, US. The Islanders compete in the National Hockey League (NHL) as a member of the Metropolitan Division of the Eastern Conference, and play their home games at the UBS Arena.

Apply for membership

The 17,255-capacity UBS Arena is a multipurpose indoor arena located at Belmont Park in Elmont, New York (US) directly adjacent to the New York City limits. Opened in 2021, it is the home of the New York Islanders of the National Hockey League (NHL), replacing the Nassau Coliseum.

San Francisco (US)-based GameOn Technology is a fully managed, omnichannel conversational AI platform driving revenue, profitability and resource efficiency.

Said Richard Cheng, President of GameOn Technology, “As the 2022-2023 season kicks off and hockey is enjoyed by live audiences again, we are proud to help Islander fans stay in the know at all times. This new chat application will give fans a deep dive into the Islanders world while letting them personalize their experience. Just by talking or typing, fans will be able to customize their experience by telling us how, when and what they want to follow. As a result of this more engaging and streamlined fan experience, we’re looking forward to supporting the Islanders’ efforts in streamlining fan support as well as leveraging chat as a growth marketing platform.”

Stated Simone Perrin, Vice-President of Marketing for the Islanders, “We are excited to be able to connect with our fans in realtime and share with them the latest information surrounding the team, Isles Lab, the UBS Arena, and our 50^th anniversary celebrations.”

‘NHL New York Islanders’ further stated that this new chat application is an extension of GameOn Technology’s relationship with the NHL with the company having launched the official chat application for the league in May 2019. For customer-obsessed and digital-first businesses, GameOn develops conversational AI solutions that create robust and personalized audience engagement across the customer lifecycle.

The New York Islanders chat application for Facebook Messenger is built on ChatOS™, GameOn’s proprietary end to end development and integration platform designed specifically for the future of messaging and voice applications. The industry leading technology streamlines the deployment of robust, content- driven, premium conversational experiences. ChatOS connects directly to brands’ Content Management Systems (CMS), data sources and application programming interface (API) feeds, allowing them to effortlessly deploy content across a wide array of platforms and applications through highly engaging chat experiences.

Continue to follow Coliseum for latest updates on venues business news. Coliseum is dedicated towards building the best global community of sports and entertainment venue executives and professionals creating better and more profitable venues.

Become a member of the only Global Sports Venue Alliance and connect with stadiums, arenas and experts from around the world. Apply for membership at coliseum-online.com/alliance and make use of the 365Coliseum Business.

Watch 250 member-exclusive videos with valuable tips for your venue