Limited fans’ entry to ‘The Phins’ home game


Hard Rock Stadium back with fans - August 2020 update Image: MJR Group Ltd./Coliseum

Limited fans will be permitted to enter Hard Rock Stadium in Florida, United States, at the first regular season home game on September 20th when the National Football League (NFL) teams Dolphins face the Buffalo Bills. To this end, the Miami Dolphins and Hard Rock Stadium have announced that a maximum of 13,000 supporters will be allowed for the 2020 home opener.

Hard Rock Stadium is a football stadium located in Miami Gardens, Florida (US), a city north of Miami. It is the home stadium of the Miami Dolphins of the National Football League (NFL). Hard Rock Stadium also plays host to the Miami Hurricanes football team during their regular season.

“When we started the process back in March of exploring what a socially-distanced stadium could look like, we made the health and safety of everyone the first priority; knowing that if we felt that we couldn’t make it safe, we simply wouldn’t have fans,” said Miami Dolphins Vice-Chairman and CEO Tom Garfinkel.

“We’re happy that our elected officials recognize the attention to detail and diligence that we’ve put into creating a safe environment and that they made the decision to move forward with a 13,000-capacity stadium at this time,” Garfinkel added.

The organization conducted a thorough review starting in late March of the fan experience with the objective to provide minimal contact for guests and announced a series of initiatives in July designed to create a safe environment in 2020.

Policies for the 2020 season will include:

  • GBAC Star certification;
  • Socially distanced seating clusters;
  • All fans and stadium employees will be required to wear face coverings when not actively eating or drinking;
  • Upgrading Air Conditioning filters from Minimum Efficiency Reporting Value (MERV) 10 to MERV 14 (Hospital Grade);
  • Mobile touchless entry with more points of ingress and egress to help avoid bottlenecks at entry/exit points;
  • Staggered gate entry with entry times listed on game tickets;
  • Cashless experience for food service, parking and retail;
  • New walk-through metal detectors with touchless security screening to allow fans to keep all items in their pockets for faster entry;
  • One metal detector for every 104 fans vs. one metal detector for every 394 fans in 2019;
  • Changing from manual to contactless toilets and faucets;
  • No smoking inside the stadium or helixes; and
  • No tailgating for 2020 season with parking lots open two hours before kickoff instead of four hours.

Once fans reach the ingress point of the arena, they will go through a touchless security scan. Food, beverage, parking and retail will become a cashless experience supported by in-app mobile and credit card payment options. Express pickup for food and beverage will also be available. Fans will receive SMS notifications when their order is ready. Dolphins’ members/season ticket holders will continue to receive their food, beverage, and retail discount when ordering in the Dolphins mobile app or paying at point-of-sale terminals. Furthermore, all manual faucets, toilet handles, toilets, soap dispensers and paper towel dispensers have been changed to automatic sensors to provide a touchless restroom experience.

These changes have been made in addition to Hard Rock Stadium becoming the first stadium in the world to receive GBAC STAR™ accreditation from the Global Biorisk Advisory Council (GBAC), a Division of ISSA, the worldwide cleaning industry association. Hard Rock Stadium completed 20 program elements focused on cleaning, disinfection and infectious disease prevention practices to control risks associated with infectious agents.

Season ticket members will have first priority to purchase tickets based on their tenure. All season ticket members will have the option to roll their 2020 payments into the 2021 season and retain all of their tenure, seats and associated benefits, and any season ticket members who may be considered at-risk based on Centers for Disease Control and Prevention (CDC) guidelines will be strongly encouraged to exercise the 2021 option and stay at home in 2020.

Deposits are currently being accepted for suites and single game ticket information will be made available at a later time.

Continue to follow Coliseum for latest updates on venues business news. Coliseum is dedicated towards building the best global community of sports and entertainment venue executives and professionals creating better and more profitable venues.

Become a member of the only Global Sports Venue Alliance and connect with stadiums, arenas and experts from around the world. Apply for membership at and make use of the 365Coliseum Business Center including the ‘Get in touch’ business development support tool and the global ‘new projects’ database.

Watch 250 member-exclusive videos with valuable tips for your venue

« Previous News:
» Next News:

Advertisement NEXO - A Yamaha Group Company
Advertisement Coliseum GSVA News Banner - MatSing