Cleveland stadium put best foot forward


Rocket Mortgage FieldHouse facility upgrade Image: Rocket Mortgage FieldHouse

As part of the extensive, ongoing commitment of the National Basketball Association (NBA) team Cleveland Cavaliers, the American Hockey League (AHL) team Cleveland Monsters and Rocket Mortgage FieldHouse (US) organization to maintain and foster an inclusive environment that is welcoming to everyone, two restrooms at the FieldHouse have been permanently converted into all-gender facilities in order to increase safe and appropriate accommodations for all gusts. sources stated that the new gender-inclusive restrooms will provide comfortable and convenient restroom access to transgender and gender non-conforming guests, as well as any guest who may require the assistance of a caregiver, parent or child of a different gender.

Rocket Mortgage FieldHouse is a multipurpose arena in downtown Cleveland, Ohio (US). The building is the home of the Cleveland Cavaliers of the National Basketball Association (NBA) and the Cleveland Monsters of the American Hockey League (AHL).

The all-gender restrooms are located near Portals 29-30 on the lower Street Level concourse, adjacent to the Power Portal, and near Portals 58-59 on the FirstEnergy Loudville upper level concourse next to the Overlook Bar.

Apart from the two new all-gender restrooms, men, women and family restrooms can also be found on each level of the venue. All 62 private suites at the FieldHouse also enjoy a private restroom available inside each suite. sources added that as one enjoys a wide variety of sports and entertainment events at Rocket Mortgage FieldHouse, the goal is to provide guests with the kind of assistance and service excellence that will make their visit to Rocket Mortgage FieldHouse a safe, comfortable and enchanting experience.

The Rocket Mortgage FieldHouse is a user-friendly building with a Guest Services team that is trained to understand how to accommodate visitors’ special needs.

For visitors’ ease

The following are information on policies, procedures and amenities offered to make visitors’ experience a memorable and enjoyable one:

  • Automatic doors are located at all Rocket Mortgage FieldHouse ground entrances;
  • Braille signage is appropriately displayed on all public areas of the arena, including elevators, seat sections, restrooms and offices;
  • Braille menus are available at Rocket Mortgage FieldHouse restaurants upon request. Braille menus for concession stands are available at Guest Services booths on the Street Level and FirstEnergy Loudville. Suite-holders may pick up suite catering menus or concession menus in Braille in the Suite Sales and Services Office or at the Concierge Desk on the Huntington Club Level;
  • Concession counters are at a height comfortable for all arena guests. Wheelchair height tables are lodged in both main food court areas on the East and West sides of the FieldHouse;
  • Complimentary wheelchair escorts are available to and from seating locations. Assistance can be sought from any Guest Services Ambassador at Rocket Mortgage FieldHouse;
  • There are elevators to transport guests to all levels of Rocket Mortgage FieldHouse;
  • Water fountains throughout the arena are wheelchair height accessible;
  • The 22 men’s and 24 women’s restrooms located throughout the FieldHouse, in addition to four unisex/family restrooms, are accessible. All private suites are wheelchair accessible and also have full restroom facilities that are all-accessible;
  • A mother may nurse her child in any public location where she is comfortable and authorized to be. Nursing mothers seeking more discreet accommodations are welcome to use one of the family restrooms or the nursing room inside the Quiet Space. Guest Services Ambassadors are available for directions and assistance. Breast pumps are permitted inside Rocket Mortgage FieldHouse; and
  • First aid stations staffed with registered nurses can be found on the Main Concourse at Portal 14 and Loudville Level at Portal 66.

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