24/7 Software exalt SoFi Stadium experience

Article posted by Coliseum, May 1^st, 2024

Image: Coliseum GSVA

The SoFi Stadium and Hollywood Park in Inglewood, California (US) has leveraged the software company 24/7 Software’s Partner Integrations and Advanced Analytics solutions to streamline operations, enhance guest experiences and maintain their status as the industry leaders through improved incident response times, reduced labor hours and increased staff efficiency, all while reinforcing their dedication to innovation and customer satisfaction.

‘24/7 Software’ stated that the SoFi Stadium and Hollywood Park wanted to prioritize delivering exceptional experiences for every guest – not only for the prestigious stadium events but also throughout their retail, residential, public park, and office space venues. And 24/7 Software entered the scene to do the needful.

The 70,240-capacity SoFi Stadium and Hollywood Park, an iconic sports and entertainment district located in Inglewood, California (US), is a sprawling testament to excellence in the world of entertainment. This epic destination is home to a remarkable array of venues, each contributing to its status as one of the most renowned sports and entertainment districts globally. With a storied history of hosting prestigious events, including the Super Bowl LVI (an American football game played to determine the champion of the National Football League [NFL] for the 2021 season held at the SoFi Stadium in February 2022) and Wrestlemania 39 (a professional wrestling pay-per-view [PPV] and livestreaming event produced by the World Wrestling Entertainment [WWE – an American professional wrestling promotion] held at the SoFi Stadium in April 2023), and with preparations underway for the upcoming global spectacles like the 2026 FIFA World Cup™ and the 2028 Olympics Opening and Closing Ceremonies, the SoFi Stadium and Hollywood Park’s success hinges on a dedicated and exceptional team.

The 2026 FIFA World Cup™, marketed as the FIFA World Cup 26™, will be the 23^rd FIFA World Cup™, the quadrennial international men’s soccer championship contested by the national teams of the member-associations of FIFA. The tournament will take place from June 11^th to July 19^th, 2026, and will be hosted by the United States, Mexico and Canada.

The 2028 Summer Olympics, officially known as the Games of the XXXIV Olympiad, and commonly known as Los Angeles 2028 or LA28, is an upcoming international multisport event scheduled to take place from July 14^th-30^th, 2028, in Los Angeles, California, United States.

Boca Raton (US)-based the 24/7 Software is the global leading provider of operations and safety management software for the world’s greatest venues across Sports, Leisure and Entertainment. Its software solutions include incident and emergency management, realtime communications for the venue guests and staff, computerized maintenance management, lost and found, guard tours, and advanced analytics for gathering and analyzing key data across the venues and events.

A Glimpse into SoFi Stadium and Hollywood Park

The SoFi Stadium and Hollywood Park encompasses a multitude of venues, each with its unique charm and purpose. From the awe-inspiring SoFi Stadium to the 6,000-capacity YouTube Theater and the vast retail, residential, public park, and office space, it is a world-class destination that caters to the fans, guests and visitors from around the world.

Maintained Jeff Gillies, Senior Director of Industrial Control Systems, SoFi Stadium and Hollywood Park, “The use of 24/7 Software’s Advanced Analytics solution has become a major component in how we work to provide extraordinary experiences for the guests that visit Hollywood Park.”

The Quest for Excellence

‘24/7 Software’ further stated that this epicenter of entertainment is constantly abuzz, hosting an extensive range of events, from the thrilling sports matchups to the legendary music performances. Amidst the excitement, one common factor remains crucial: Delivering an exceptional experience for every guest. To ensure this, the SoFi Stadium and Hollywood Park have turned to the comprehensive suite of solutions offered by 24/7 Software, with a special focus on two groundbreaking products: Advanced Analytics and Partner Integrations.

Added Gillies, “We have been able to build dashboards within the module to help identify the trend data across multiple event categories, as well as our day-to-day operations.”

Leveraging 24/7 Software’s Latest Innovations

Partner Integrations

The venue operations teams have worked with the 24/7 Software to implement multiple integrations that automate the creation, updating and resolution of incidents and work orders. This helps to increase efficiency for the Facility Management, Security and Fan Experience teams. Integrations span the gamut of security and operations software – from weapons and drone detection to video analytics and restroom sensors.

Thanks to the Georgia Pacific KOLO integration, the facilities management teams receive realtime notifications on their 24/7 Software mobile applications for work orders, enhancing operational efficiency. The data from this integration also allows the facility teams to understand the restroom usage holistically, in realtime, across all venues during the events.

The 24/7 Software and the Georgia Pacific KOLO integration combines the KOLO Smart Monitoring System’s data-driven cleaning and operational efficiency with 24/7 Software’s proactive operations platform. The integration provides a single interface to integrate the KOLO data with other facility management technologies, which can help increase accuracy, accountability and efficiency.

All the integration data flows into the 24/7 Software analytics solution, creating a single pane of glass for analyzing the operations and team performance.

Advanced Analytics

The venue operations team uses analytics dashboards to reduce incident response times, decrease labor hours and measure and improve the staff efficiency and accountability. Having the data from all integrated systems aggregated into one analytics tool allows the operations team to trace incidents, customer requests and work orders from inception to resolution – allowing them to better understand the root causes and affect the outcomes.

Observed Gillies, “The use of 24/7 Software’s Advanced Analytics solution has become a major component in how we work to provide extraordinary experiences for guests that visit the Hollywood Park. We have been able to build dashboards within the module to help identify trend data across multiple event categories, as well as our day-to-day operations. The use of these dashboards has resulted in a large improvement in response times on event days and reduction in the labor hours spent producing event/daily reports. We have also been able to use this newly accessible data to measure staff efficiency.”

The SoFi Stadium and Hollywood Park continue to set the gold standard in the world of sports and entertainment. Their commitment to innovation, safety and fan satisfaction remains unwavering. As they harness the full potential of 24/7 Software’s suite of solutions, they reaffirm their position as pioneers in the industry.

In an environment where every moment matters, the SoFi Stadium and Hollywood Park’s commitment to excellence ensures that every visit to their world-class destination is nothing short of extraordinary.

Concluded Gillies, “Use of these dashboards has resulted in a large improvement in response times on event days and reduction in the labor hours spent producing event/daily reports. We have also been able to use this newly accessible data to measure staff efficiency.”

New York (US)-based the National Football League (NFL) is a professional American football league that consists of 32 teams, divided equally between the American Football Conference and the National Football Conference.

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