24/7 Software razor-sharp stadium solutions

Article posted by Coliseum, January 29^th, 2026

Image: 24/7 Software

The Japanese telecommunications company NTT Docomo Business, Inc. has entered into an exclusive distribution agreement with the U.S.-based facility management software as a service (SaaS) leader 24/7 Software, Inc.

‘24/7 SOFTWARE’ stated that the above partnership will bring 24/7 Software’s cloud-based platform which supports smarter operations for stadiums, arenas and commercial facilities to these markets.

Tokyo (Japan)-based NTT Docomo Business, Inc., previously known as NTT Communications Corporation, is a Japanese telecommunications company owned by NTT. It operates an international network across over 190 countries and regions with locations in more than 70 countries and regions.

Software as a Service (SaaS) is a cloud-based model where providers host applications and make them available to the users over the Internet usually via a web browser eliminating the need for local installation and maintenance. The users typically pay a subscription fee (monthly/annual) to access the software with the provider managing infrastructure, security, updates, and data storage. Popular examples include Salesforce, Slack and Microsoft Office 365.

Boca Raton (US)-based 24/7 Software is the global leading provider of operations and safety management software for the world’s greatest venues across Sports, Leisure and Entertainment. The software solutions include incident and emergency management, realtime communications for venue guests and staff, computerized maintenance management, lost and found, guard tours, and advanced analytics for gather and analyzing key data across venues and events.

‘24/7 SOFTWARE’ further stated that the platform unifies incident management, lost and found, visitor requests and maintenance operations into one mobile-enabled system giving teams real-time insights to improve efficiency, safety and visitor experiences.

Additionally, NTT Docomo Business will propose integrations with existing information and communication technologies (ICT) infrastructure and services to deliver comprehensive solutions.

Background

The stadium market has expanded as venues grow and become more multifunctional, the complexity of operational tasks has increased making efficiency critical.

Many venues currently operate with disparate solutions hindering optimization and data analysis which leaves improvement efforts varied.

With labor shortages expected to worsen there’s a clear need to shift employees toward more high-value work through operational digitalization.

The NTT Docomo Business, which has supported digital transformation in stadiums, arenas and hotels, will introduce 24/7 Software to further enhance operational efficiency.

Overview of 24/7 Software

24/7 Software is a venue management platform that venues across North America’s major professional sports leagues trust. It’s designed to support multivenue and multivendor operational structures allowing centralized management of the entire incident lifecycle.

Using a mobile app the staff can check and update incident stat uses in real-time while the central control room monitors progress. The application programming interface (APIs) enable integration with external systems to automate incident detection and notification.

These features drive improvements in operational efficiency and guest experience by reducing incident response times by approximately 25 percent.

24/7 Software brings proven global best practices that can be adapted and localized to the unique needs of the Japanese venues.

Future Development

The Fighters Sports & Entertainment Company Limited (a Japanese company based in Hokkaido) has already launched 24/7 Software at the Es Con Field Hokkaido in Japan achieving measurable improvements.

The 35,000-capacity Es Con Field Hokkaido is a baseball stadium located in Kitahiroshima, Hokkaido, Japan.

The NTT Docomo Business will help establish a localized support framework tailored to the needs of the sports organizations and the venue operators.

Beyond system implementation, the NTT Docomo Business will deliver comprehensive smart stadium solutions that integrate online ticketing, communication apps and information and communication technology (ICT) technologies.

The company plans to expand into arenas, commercial facilities and urban development projects with broader Asian market expansion under consideration.

Exulted Justin King, Executive Vice-President, Sales and Marketing, 24/7 Software, Inc., “We’re thrilled to partner with NTT Docomo Business to bring our platform to these three markets that share our deep passion for sports and entertainment. As the global leader in venue operations technology we’ve learned firsthand what world-class organizations need to create safe, efficient and exceptional experiences. Together with NTT Docomo Business we look forward to delivering innovative, data-driven solutions that enhance safety, elevate the guest experience and deliver Peace of Mind for the World’s Greatest Properties™.”

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