Tampa Bay Buccaneers on the trot feat


Tampa Bay Buccaneers top with fan experience Image: Tampa Bay Buccaneers

For the fourth consecutive year, and the eighth time in the past 10 seasons, the National Football League (NFL) team Tampa Bay Buccaneers have earned the top ranking in customer service experience satisfaction among season pass members, as detailed in the National Football League’s annual Voice of the Fan report for the 2021 season.

The ‘Tampa Bay Buccaneers’ stated that the team was also voted #1 in stadium technology, which is considered as the most impactful category in determining the overall fan experience satisfaction.

The Tampa Bay Buccaneers are a professional American football team based in Tampa, Florida (US). The Buccaneers compete in the National Football League (NFL) as a member club of the league’s National Football Conference South division.

The 65,890-capacity Raymond James Stadium is a multipurpose stadium in Tampa, Florida (US) that opened in 1998 and is home to the Tampa Bay Buccaneers of the National Football League and the University of South Florida Bulls college football program.

The Voice of the Fan is a league wide study that provides extensive analysis of the in-game experience as well as the year-round season ticket member experience, which is gathered through surveying thousands of season ticket members and game attendees across all 32 teams.

The National Football League (NFL) is a professional American football league that consists of 32 teams, divided equally between the American Football Conference and the National Football Conference.

Said Buccaneers Chief Operating Officer (COO) Brian Ford, “Our priority is always to exceed the expectations of our season pass members every time they attend an event at the Raymond James Stadium. These top rankings in key categories are a source of great pride for our organization, but we are never satisfied with those accomplishments. Our commitment to continually improving all areas of the stadium experience remains as strong as ever.”

The Buccaneers have perennially ranked among the league’s top-performing teams in overall season pass member satisfaction dating back to 2012. The team has previously received the number one rating in customer service satisfaction in 2012, 2013, 2015, 2017, 2018, 2019, and 2020.

The No. 1 ranking for stadium technology marks the third time in the past five years that the Buccaneers have been recognized as the league’s best in the all-important category. In recent seasons, the team has implemented fan-focused technology that includes upgraded 5G high speed wireless access points through a partnership with Extreme Networks and Verizon, as well as cashless transactions and mobile ticketing.

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